CPAC Policies

Policies

Tickets are non-refundable and non-exchangeable

Please confirm dates and times of the performance with the Cowichan Ticket Centre at the time of purchase. There is no admittance to the Cowichan Performing Arts Centre without a valid ticket.

Service fees are non-refundable

In-person and online service fees are not refundable. Cancelled tickets to rescheduled performances are also subject to additional service charges. Note: Payment made by cash, cheque or debit will be refunded by cheque and mailed.

Latecomers may be delayed entrance into the theatre

Patrons who arrive after the performance start time will be seated at the discretion of the Front of House Manager during a break in the performance.

Audio and / or visual recording is not permitted in the theatre

Please silence cell phones, smart watches and other noisemakers during performances. Please darken phone screens as a courtesy to other patrons.

Babes-in-arms are not permitted for adult performances

For select events without an age restriction, a complimentary “babes-in-arms” ticket will be issued. Please visit the individual event pages for more information.

Accessibility

The Cowichan Performing Arts Centre is fully wheelchair accessible

Please book wheelchair seating in advance by calling or visiting the Cowichan Ticket Centre. Please let us know when purchasing tickets if you have an attendant with whom you wish to sit.

Guide & medically-required companion dogs are welcome

For audience safety and comfort, we ask that you inform the Cowichan Ticket Centre when booking tickets that you will be bringing a service dog.

No perfume, cologne, or other scented products

Please avoid using any scented products when attending Cowichan Performing Arts Centre events. Scented products can aggravate health problems for some people, especially those with asthma, allergies, and other medical conditions.